Platform

Retail Shops

How clothing, shoe, jewellery, book, flower and furniture shops can show what they stock on a free website.

Independent retailers compete on character: a curated selection, an owner with opinions and a shop that feels different from the mall. The difficulty is that shoppers deciding where to go often rely on a quick search, and a shop with no page of its own is just a pin on a map. A simple website gives the shop a voice and a shopfront that is open all night.

The six kinds of shop in this group are asked different things. Clothing and shoe stores are asked about brands, sizing and returns. Jewellers are asked about repairs, engraving and custom work. Bookstores are asked whether a title is in stock, whether they hold events and whether they take special orders. Florists are asked about same-day delivery, wedding and funeral arrangements and how far ahead to order. Furniture stores are asked about delivery areas and whether pieces can be seen in person before buying.

A free website lets each owner post those answers, a few photos or none at all, and a clear route to get in touch. The articles in this collection explain how to describe a shop's character in plain words and make the page work on a phone.

What's inside

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